Me and my friends had this Groupon addict since early this year. We bought and bought deal after deal even sometimes we didn’t use it bad..bad!
I had purchased quite a few deal myself and some of it are for facial-to date, i already purchase 4 facial deals from Groupon.
I went to this Skin Beauty Cottage at KK Timesquare (The merchant: Skin Beauty Cottage
Lot 69-1, 1st Floor, Block L, KK Time Square , 88100, Kota Kinabalu,Sabah) yesterday with my friend to redeem our coupon. The deal is RM50 for two person worth RM256.
The premise is at first floor, once we press the bell, the staff let us in and we automatically went to the counter to check our appointment. Once she (the staff) confirm my appointment (with just nodding and say ok) she look at us and said : toilet? In which i answer: Pardon? Again she said : Toilet?..My friend look at her and said yes i need to go to the toilet. Still puzzled, i look at the other staffs and ask : Why would she ask about toilet all in sudden, without saying other words? All i get from the staff is blank stare and she continue doing her work.
I was actually expecting her to enlighten me about the package that we are going to take.But to my disappointment she didn’t.
And i ask her : So, which one is the package for the Groupon deal? She give me a frame with a list of package, and some add on, and point to the RM99 package. Which is so not true when they should show me RM256 worth package as what they promote in Groupon. Well was already there, so i decide to just give it a try.
Me and my friend went to separate room. The room is quite small but not bad, for small beauty centre.
The facial is overall very ‘stingy’ where the staff only apply a very tiny amount of product to do the facial. But luckily she did the blackhead removing process. there were no machine used during the whole process, and no explanation at all. I was expecting that she will tell me what is the process and what it does to my face everytime she apply any product to my face. But No.
It took 1.5 hours yes, but i felt more like going there to sleep rather than getting facial. The way they handle customer is like they just open the beauty centre yesterday.
My recommendation : I won’t go there anymore for a facial, not worth it. They giving RM256 package with that kind of service, no. Well maybe they didn’t understand, when the deal says : WORTH RM256, mean you should give the RM256 service, whatever price the customer had paid. It is a trial for the customer and the service provide should take the opportunity to impress as much as they can.
More to come on my Groupon – Fail 😀